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Rebate Processing Services

Total Rebate Management Solution
Energy and Water Efficient Appliance/Home Improvement Rebates

Viewtech has a long history of working with the utility industry (over 25 years) and has processed more than $600 million in rebates for utilities nationwide. This extensive experience gives us a unique advantage in handling your rebate program needs. Our experience includes program design, development, management, implementation, marketing promotion and evaluation. Viewtech's trained staff and proprietary software system can handle your entire program from startup through reporting and program evaluation. Viewtech's rebate program administration services are designed to be transparent, flexible, streamlined and, most importantly, accurate.

Benefits:

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By using Viewtech’s Rebate System (VRS) for your rebate program, your customers will be able to fill out applications, receive rebate confirmations via e-mail, and track their rebate status over the Internet! You too can experience the convenience of innovative Internet-based rebate services by having access to real-time, on-line management and rebate tracking reports.

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No additional utility staff required to administer program.

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Flexibility. Our Rebate Program can handle tiered rebates, multiple rebate items, rebate reservations and commitment tracking. Rebates can also be tracked by residential, multi-family and commercial customers.

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High level of customer service at a low cost.

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Professional experienced rebate staff dedicated to your program's success.

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Viewtech performs public outreach programs to heighten public awareness, inform, educate, and encourage participation in the Rebate Program.

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Since rebates make energy/water efficiency improvements more affordable, your customers are more likely to participate in the program.

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Raises customer awareness of the need and value of energy efficiency.

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Strengthens customer relationships.

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Potential deferral in the development of additional utility infrastructure.

Services:

Single Family, Multi-Family & Commercial RebatesOur team of rebate professionals includes customer service representatives (“CSRs”), inspectors and disposal drivers. CSRs process applications, provide customer service support to utility customers, and schedule appointments for inspections and pickup of old products. Inspectors perform visual inspections on all rebated products, collect data, and verify installation. All field personnel are carefully screened and extensively trained in order to provide the highest quality of service to you and your customers.

Viewtech uses a proprietary software system – Viewtech Rebate System (“VRS”) – to track all program applications and on-site verifications, issue rebate checks, and generate invoices and real-time management reports. Using the latest technology, this fully scalable, web-based Extranet system integrates all of the customer participation, accounting, and program management components of the rebate program. VRS also includes a comprehensive database providing statistics that are updated immediately upon data entry.

Rebate Disbursement Control:

The importance of maintaining the financial integrity of a Rebate Program cannot be overstated. Viewtech uses the most advanced accounting controls to detect and prevent misuse of rebates by participants. Since the rebate program's inception, Viewtech has compiled a record of outstanding accuracy. Our control system has been proven to detect duplicate rebates, receipts altered and duplicated, falsification of purchase process, and ineligible customers. All rebate checks are processed at a central office for the different satellite rebate offices. This allows for separation of duties, thus further protecting the integrity of the program.

Viewtech's Rebate Experience:

We have been providing services to various utilities and municipalities for the design, implementation, and management of Rebate Programs since 1991. Viewtech has issued over 240,000 rebate checks within the past five years.  On an average, Viewtech issues 40,000 rebate checks per year.  Our experience speaks for itself.


 
 

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